We are based in Deerfield Beach, FL, USA but to speed up delivery times our products are stored in multiple fulfillment centers around the world.
When you order multiple items they may be shipped separately due to logistically reasons. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you.
Kindly check your SPAM folder to see if your confirmation email was sent there.
If this happens to you, just email us as soon as you can and we MIGHT be able to take care of it. However, we can't make any promises. All of our orders are processed daily, and most orders are shipped within 24 hours of order placement. If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use.
We accept all major credit cards through the Stripe payment system. We also accept PayPal Checkout payments as well.
We will send out a tracking number to you via email as soon as your order has been shipped, the tracking information will be available 3-5 days later.
You can track your order on the following sites:
Customer is eligible for exchanges within 10 days upon receipt of the package shown on the tracking number that we provide. Item/s must be unworn, unwashed, and must be in the original packaging. You may reach our email support how we can better assist you.
Please be advised that you need to provide a tracking number for us to be able to process exchange and replacement.
Returns will not be accepted if you do not first obtain a Return Merchandise Authorization (RMA) from firstname.lastname@example.org
Refund – Customer is always eligible for refund for certain time frame. Please check the table below:
Order cancellation – We can cancel order as long as the item has not been shipped, typically within 6-12 hours. However, we want to let you know that if we cancel an order we will deduct a 15% fee to cover up the processing fee from our merchant.
Please be advised to return back the item within time frame, we base dates on the tracking number that you provide.
Be reminded that if you want an item exchange and/or refund please return back the item at our Return Mailing Address. Please email our support for further details.
How do I return an item?
ATTENTION: ITEM RETURN
We are human and do make mistake but rest assured that we will always take care of you the best that we can.
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We 100% guarantee delivery of every item! If you do not receive your order within the delivery window, simply contact us at email@example.com and we will get you taken care of!
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